Who should attend
- Network operators, administrators, network planners, and technical support staff
- CCNA Candidates
Prerequisites
Course Objectives
In this course participants learn to identify, correct, and avoid problems in a TCP/IP network. Participants will use a protocol analyzer.
Course Content
TCP/IP Troubleshooting Overview
Monitoring
- Application Metering
- Network Management Systems
- Baselining and Trend Analysis
- Broadcasts
- Response Time
- Bandwidth and Throughput
- Routing
Troubleshooting-Tools
- Cable Tester
- Field Analyzer
- Protocol Analyzer
- RFC 1147
- Ping
- ICMP
- Documentation
Basic Protocol Analysis
- Protocol Analyzer Types
- Monitor versus Capture Mode
- Analysis Strategies
- Interpreting the Displays
- Filter Techniques
Troubleshooting the different OSI Layers
- Network Interface Layer: Cabling, Network Interface Card, Frame-Types, Broadcast Level, Bridge Configuration, Hubs/Repeaters
- Internetwork Layer: Router Configuration, ARPs, Tunneling
- Host-to-Host (Transport) Layer
- Application Layer